How to Perform 020A Fax Entry RAP for Xerox VersaLink C7020 C7025 C7030 C7000 Printer?

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020A Fax Entry RAP

Use this RAP to isolate components which contribute to a fax communications failure.

Initial Actions

• Check that the fax line cables are correctly connected. Fax Line 1 from the telephone line outlet connects to the line 1 socket on the machine. Fax line 2 (if installed) from the telephone line outlet connects to the line 2 socket on the machine. Fax line 3 (if installed) from the telephone line outlet connects to the line 3 socket on the machine.

• Use a handset to dial a remote number. Listen to the dial type, Dual Tone Multiple Frequency (DTMF or ‘tone’) or ‘pulse’.
• Check dC125 Active Faults. If fax faults are listed, perform the appropriate RAP.
• Print a protocol report, GP 30. Check for error codes.
• From the Embedded Web Server Home screen, select Log In, then Admin. Enter the password ‘1111’ (default setting). Select Log In. Select Apps. From the Installed Apps list, select Fax. Check for any active feature that would inhibit the sending or receiving of a fax for each installed fax line, such as:

– Fax Receive Mode is set to ‘Auto Answer Fax’.
– Incoming Fax Filtering.
– Dialing Mode setting is correct (Tone/Pulse 10 pps/Pulse 20 pps).
– Line Type setting is correct (PSTN/PBX).


WARNING: Ensure that the electricity to the machine is switched off while performing tasks that do not need electricity. Refer to GP 10. Disconnect the power cord. Electricity can cause death or injury. Moving parts can cause injury.

1. The fax is connected to an analogue network. If YES, go to 3. If NO, go to 2.

2. Perform the 020H Fax Problems on Digital Networks RAP.

3. The Fax App is available. If YES, go to 5. If NO, go to 4.

4. Perform the 020F Fax App Not Available RAP.

5. The machine will send a fax to all machines. If YES, go to 9. If NO, go to 6.

6. The machine will send a fax to some machines. If YES, go to 8. If NO, go to 7.

7. Perform the 020B Unable To Send A Fax RAP.

8. Perform the 020C Unable To Send A Fax To Some Machines RAP.

9. The machine will receive a fax from the remote machine. If YES, go to 11. If NO, go to 10.

10. Perform the 020D Unable To Receive A Fax RAP.

11. The fax prints out. If YES, go to 13. If NO, go to 12.

12. Perform the 020E Fax Will Not Print RAP.

13. The fault is cleared. If YES, go to 15. If NO, go to 14.

14. Perform the 020G Fax Module Checkout RAP.

15. The fax is working correctly. Send a 3 page test fax to a known good fax machine. Print a protocol report, GP 30. Check for errors.

NOTE: If applicable, ensure that any sending or receiving feature adjustments that were made during this procedure are reset to the customer’s preferences.

**This RAP is from Xerox Service Manual. All brand names and trademarks are their respective owner's property.**

You may be also interested in below toner and drum chip (CRUM) for Xerox VersaLink C7020, C7025, C7030, C7000.

Toner Chip (For North America and West Europe Region):

106R03741 106R03744 106R03743 106R03742
106R03757 106R03760 106R03759 106R03758
106R03737 106R03740 106R03739 106R03738

Toner Chip (For South America and East Europe Region):

106R03749 106R03752 106R03751 106R03750
106R03745 106R03748 106R03747 106R03746
106R03765 106R03768 106R03767 106R03766

Toner Chip (For Metered Machine):

106R03733 106R03736 106R03735 106R03734

Drum Chip:

113R00780 113R00782

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