How to Perform 020B Unable To Send A Fax RAP for Xerox VersaLink C7020 C7025 C7030 C7000 Printer?
Posted by Xwk Tech on
020B Unable To Send A Fax RAP
Use this RAP to isolate components which contribute to a fax send failure.
Procedure
NOTE: Refer to the 020A Fax Entry RAP. Complete all of the Initial Actions.
WARNING: Ensure that the electricity to the machine is switched off while performing tasks that do not need electricity. Refer to GP 10. Disconnect the power cord. Electricity can cause death or injury. Moving parts can cause injury.
1. Verify with the customer that Public Switched Telephone Network/Private Automatic Branch Exchange (PSTN/PABX) line is operational. Connect a telephone handset into the line outlet. Listen for a dial tone. Use a known good telephone handset. The dial tone is present. If YES, go to 11. If NO, go to 2.
2. Use a telephone handset to dial a known good number. The ring back is heard. If YES, go to 4. If NO, go to 3.
3. Ask the customer to request a line check by the telephone company.
4. Enable audio line monitor. Refer to How to Enable Audio Line Monitor.
Dial the fax number. Listen for dial tones or dialing and answer tones. Fax tones are present. If YES, go to 6. If NO, go to 5.
5. Perform the 020G Fax Module Checkout.
Install new components as necessary:
• Line 1 fax PWB, PL 20.05 Item 10.
• Line 2 or 3 fax PWB, PL 20.05 Item 15.
• Telephone cable.
6. The dial tone/dialling answer tones are present. If YES, go to 8. If NO, go to 7.
7. The exchange is receiving the digits too quickly or is not processing the digits correctly. Ask the customer if the exchange uses ‘tone’ or ‘pulse’ dialing.
Perform the steps that follow:
• From the Embedded Web Server Home screen, select Log In, then Admin. Enter the password ‘1111’ (default setting). Select Log In. Select Apps. From the Installed Apps list, select Fax. Check that the Dialing Mode setting is correct (Tone/Pulse 10 pps/Pulse 20 pps).
• Advise the customer to insert a pause ( , ) between the first and second digit of the dial string.
8. The fax only dials once and hangs up, or the busy tone has unusual timing, frequency or level. The busy tones are recognized. If YES, go to 10. If NO, go to 9.
9. Check the number for a voice or tone answer.
10. The fax is working correctly. Send a 3 page test fax to a known good fax machine. Print a protocol report, GP 30. Check for errors. Re-enter the details from the Fax options.
11. Check that the customer is dialing the correct number. The number is correct. If YES, go to 13. If NO, go to 12.
12. Ask the customer to dial the number using the appropriate access codes.
13. Enable audio line monitor. Refer to How to Enable Audio Line Monitor.
Dial the fax number. Listen for a dial tone or dialing and answer tones. Fax tones are present. If YES, go to 15. If NO, go to 14.
14. Perform the 020G Fax Module Checkout.
Install new components as necessary:
• Line 1 fax PWB, PL 20.05 Item 10.
• Line 2 or 3 fax PWB, PL 20.05 Item 15.
• Telephone cable.
15. The dial tone/dialling answer tones are present. If YES, go to 17. If NO, go to 16.
16. The exchange is receiving the digits too quickly or is not processing the digits correctly. Ask the customer if the exchange uses ‘tone’ or ‘pulse’ dialing.
Perform the steps that follow:
• From the Embedded Web Server Home screen, select Log In, then Admin. Enter the password ‘1111’ (default setting). Select Log In. Select Apps. From the Installed Apps list, select Fax. Check that the Dialing Mode setting is correct (Tone/Pulse 10 pps/Pulse 20 pps).
• Advise the customer to insert a pause ( , ) between the first and second digit of the dial string.
17. The fax only dials once and hangs up, or the busy tone has unusual timing, frequency or level. The busy tones are recognized. If YES, go to 19. If NO, go to 18.
18.
• Check the number for a voice or tone answer.
• From the Embedded Web Server Home screen, select Log In, then Admin. Enter the password ‘1111’ (default setting). Select Log In. Select Apps. From the Installed Apps list, select Fax. Check that the country setting is correct.
19. The fax is working correctly. Send a 3 page test fax to a known good fax machine. Print a protocol report, GP 30. Check for errors.
How to Enable Audio Line Monitor
1. Enter Customer Administration Tools, GP 23.
2. Touch Device.
3. Touch General, then Sounds.
4. Touch Fax Processing Tones:
• 0 = Off (Default)
• 1 = Low
• 2 = Medium
• 3 = High
**This RAP is from Xerox Service Manual. All brand names and trademarks are their respective owner's property.**
You may be also interested in below toner and drum chip (CRUM) for Xerox VersaLink C7020, C7025, C7030, C7000.
Toner Chip (For North America and West Europe Region):
• 106R03741 106R03744 106R03743 106R03742
• 106R03757 106R03760 106R03759 106R03758
• 106R03737 106R03740 106R03739 106R03738
Toner Chip (For South America and East Europe Region):
• 106R03749 106R03752 106R03751 106R03750
• 106R03745 106R03748 106R03747 106R03746
• 106R03765 106R03768 106R03767 106R03766
Toner Chip (For Metered Machine):
• 106R03733 106R03736 106R03735 106R03734
Drum Chip:
• 113R00780 113R00782
Use this RAP to isolate components which contribute to a fax send failure.
Procedure
NOTE: Refer to the 020A Fax Entry RAP. Complete all of the Initial Actions.
WARNING: Ensure that the electricity to the machine is switched off while performing tasks that do not need electricity. Refer to GP 10. Disconnect the power cord. Electricity can cause death or injury. Moving parts can cause injury.
1. Verify with the customer that Public Switched Telephone Network/Private Automatic Branch Exchange (PSTN/PABX) line is operational. Connect a telephone handset into the line outlet. Listen for a dial tone. Use a known good telephone handset. The dial tone is present. If YES, go to 11. If NO, go to 2.
2. Use a telephone handset to dial a known good number. The ring back is heard. If YES, go to 4. If NO, go to 3.
3. Ask the customer to request a line check by the telephone company.
4. Enable audio line monitor. Refer to How to Enable Audio Line Monitor.
Dial the fax number. Listen for dial tones or dialing and answer tones. Fax tones are present. If YES, go to 6. If NO, go to 5.
5. Perform the 020G Fax Module Checkout.
Install new components as necessary:
• Line 1 fax PWB, PL 20.05 Item 10.
• Line 2 or 3 fax PWB, PL 20.05 Item 15.
• Telephone cable.
6. The dial tone/dialling answer tones are present. If YES, go to 8. If NO, go to 7.
7. The exchange is receiving the digits too quickly or is not processing the digits correctly. Ask the customer if the exchange uses ‘tone’ or ‘pulse’ dialing.
Perform the steps that follow:
• From the Embedded Web Server Home screen, select Log In, then Admin. Enter the password ‘1111’ (default setting). Select Log In. Select Apps. From the Installed Apps list, select Fax. Check that the Dialing Mode setting is correct (Tone/Pulse 10 pps/Pulse 20 pps).
• Advise the customer to insert a pause ( , ) between the first and second digit of the dial string.
8. The fax only dials once and hangs up, or the busy tone has unusual timing, frequency or level. The busy tones are recognized. If YES, go to 10. If NO, go to 9.
9. Check the number for a voice or tone answer.
10. The fax is working correctly. Send a 3 page test fax to a known good fax machine. Print a protocol report, GP 30. Check for errors. Re-enter the details from the Fax options.
11. Check that the customer is dialing the correct number. The number is correct. If YES, go to 13. If NO, go to 12.
12. Ask the customer to dial the number using the appropriate access codes.
13. Enable audio line monitor. Refer to How to Enable Audio Line Monitor.
Dial the fax number. Listen for a dial tone or dialing and answer tones. Fax tones are present. If YES, go to 15. If NO, go to 14.
14. Perform the 020G Fax Module Checkout.
Install new components as necessary:
• Line 1 fax PWB, PL 20.05 Item 10.
• Line 2 or 3 fax PWB, PL 20.05 Item 15.
• Telephone cable.
15. The dial tone/dialling answer tones are present. If YES, go to 17. If NO, go to 16.
16. The exchange is receiving the digits too quickly or is not processing the digits correctly. Ask the customer if the exchange uses ‘tone’ or ‘pulse’ dialing.
Perform the steps that follow:
• From the Embedded Web Server Home screen, select Log In, then Admin. Enter the password ‘1111’ (default setting). Select Log In. Select Apps. From the Installed Apps list, select Fax. Check that the Dialing Mode setting is correct (Tone/Pulse 10 pps/Pulse 20 pps).
• Advise the customer to insert a pause ( , ) between the first and second digit of the dial string.
17. The fax only dials once and hangs up, or the busy tone has unusual timing, frequency or level. The busy tones are recognized. If YES, go to 19. If NO, go to 18.
18.
• Check the number for a voice or tone answer.
• From the Embedded Web Server Home screen, select Log In, then Admin. Enter the password ‘1111’ (default setting). Select Log In. Select Apps. From the Installed Apps list, select Fax. Check that the country setting is correct.
19. The fax is working correctly. Send a 3 page test fax to a known good fax machine. Print a protocol report, GP 30. Check for errors.
How to Enable Audio Line Monitor
1. Enter Customer Administration Tools, GP 23.
2. Touch Device.
3. Touch General, then Sounds.
4. Touch Fax Processing Tones:
• 0 = Off (Default)
• 1 = Low
• 2 = Medium
• 3 = High
**This RAP is from Xerox Service Manual. All brand names and trademarks are their respective owner's property.**
You may be also interested in below toner and drum chip (CRUM) for Xerox VersaLink C7020, C7025, C7030, C7000.
Toner Chip (For North America and West Europe Region):
• 106R03741 106R03744 106R03743 106R03742
• 106R03757 106R03760 106R03759 106R03758
• 106R03737 106R03740 106R03739 106R03738
Toner Chip (For South America and East Europe Region):
• 106R03749 106R03752 106R03751 106R03750
• 106R03745 106R03748 106R03747 106R03746
• 106R03765 106R03768 106R03767 106R03766
Toner Chip (For Metered Machine):
• 106R03733 106R03736 106R03735 106R03734
Drum Chip:
• 113R00780 113R00782