How to Perform 020D Unable To Receive A Fax RAP for Xerox VersaLink C7020 C7025 C7030 C7000 Printer?

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020D Unable To Receive A Fax RAP

Use this RAP to isolate components which contribute to a fax receive failure.

Procedure

NOTE: Refer to the 020A Fax Entry RAP. Complete all of the Initial Actions.

WARNING: Ensure that the electricity to the machine is switched off while performing tasks that do not need electricity. Refer to GP 10. Disconnect the power cord. Electricity can cause death or injury. Moving parts can cause injury.

1. Verify with the customer that Public Switched Telephone Network/Private Automatic Branch Exchange (PSTN/PABX) line is operational. Use a known good telephone handset or use a line test tool to check the fax line. The dial tone is present. If YES, go to 3. If NO, go to 2.

2. Ask the customer to request a line check by the telephone company.
Ensure the fax service is enabled and supported on that line by a PBX administrator.

3. Call the handset from another telephone. The phone rings. If YES, go to 5. If NO, go to 4.

4. Ask the customer to request a line check by the telephone company.
Ensure the fax service is enabled and supported on that line by a PBX administrator.

5. Reconnect the fax. Call the fax number from another telephone. Listen for fax tones. The machine answers and fax tones are heard. If YES, go to 9. If NO, go to 6.

6. Print a fax activity report, GP 30. Check for received calls on the activity report. The machine probably does not ‘beep’ to indicate an incoming call.
Call the fax number from another telephone. Listen for fax tones. The machine answers and fax tones are heard. If YES, go to 8. If NO, go to 7.

7. Perform the 020G Fax Module Checkout.

Install new components as necessary:

• Line 1 fax PWB, PL 20.05 Item 10.
• Line 2 or 3 fax PWB, PL 20.05 Item 15.

8. The fax is working correctly. Send a 3 page test fax to a known good fax machine. Print a protocol report, GP 30. Check for errors.

9. Receive a 3 page test fax from the original fax machine. The fax is working correctly. Send a 3 page test fax to a known good fax machine. Print a protocol report, GP 30. Check for errors. The protocol report may show a communication failure after ‘Called Subscriber Identified/Digital Identification Signal’ (CSI/DIS) or ‘Digital Command Signal/Training Check’ (DCS/TCF) or after ‘V34-PH2/V34-PH3’ or ‘Eye Quality Monitor’ (EQM) value greater than 5000. The protocol report shows a communication failure. If YES, go to 11. If NO, go to 10.

10. The problem may be intermittent. Inform the operator of the remote machine that they should report the problem to the telephone company.

11. Perform the steps that follow:

• Confirm the fax line is a standard PSTN/PBX analogue line.
• The fax line quality is too poor for Super G3 or G3 to function correctly. There is possibly mains interference on the line. The DSL line may not be correctly filtered.
• Ask the customer to request a fax capable service from telephone company.
• If mains noise is apparent, install a new line 1 fax PWB, PL 20.05 Item 10 or line 2 or 3 fax PWB, PL 20.05 Item 15 as necessary.
• From the Embedded Web Server Home screen, select Log In, then Admin. Enter the password ‘1111’ (default setting). Select Log In. Select Apps. From the Installed Apps list, select Fax. Disable Super G3.
• Send a 3 page test fax from a known good fax machine.

**This RAP is from Xerox Service Manual. All brand names and trademarks are their respective owner's property.**

You may be also interested in below toner and drum chip (CRUM) for Xerox VersaLink C7020, C7025, C7030, C7000.

Toner Chip (For North America and West Europe Region):

106R03741 106R03744 106R03743 106R03742
106R03757 106R03760 106R03759 106R03758
106R03737 106R03740 106R03739 106R03738

Toner Chip (For South America and East Europe Region):

106R03749 106R03752 106R03751 106R03750
106R03745 106R03748 106R03747 106R03746
106R03765 106R03768 106R03767 106R03766

Toner Chip (For Metered Machine):

106R03733 106R03736 106R03735 106R03734

Drum Chip:

113R00780 113R00782

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