How to Perform 020F Fax App Not Available RAP for Xerox VersaLink C7020 C7025 C7030 C7000 Printer?

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020F Fax App Not Available RAP

Use this RAP to isolate the problem when the Fax App is not available, or is greyed out.


WARNING: Ensure that the electricity to the machine is switched off while performing tasks that do not need electricity. Refer to GP 10. Disconnect the power cord. Electricity can cause death or injury. Moving parts can cause injury.

1. From the Embedded Web Server Home screen, select Log In, then Admin. Enter the password‘1111’ (default setting). Select Log In. Select System, then Fax. Check that the fax is enabled.
Exit Customer Administration Tools, GP 23. Press the Home button on the UI. The Fax App is displayed. If YES, go to 5. If NO, go to 2.

2. Check that the fax PWBs, PL 20.05 are installed correctly.

Perform the steps that follow:

1. Switch off the machine, GP 10.
2. Check the fax USB harness, PL 20.05 Item 2.
3. Switch on the machine, GP 10.

The Fax App is displayed. If YES, go to 4. If NO, go to 3.

3. Reload the software, GP 4.

NOTE: Software should only be loaded on a working machine. Loading or reloading software onto a machine (or fax module) that has a fault will not work.

4. Perform SCP 5 Final Actions.

5. Perform SCP 5 Final Actions.

**This RAP is from Xerox Service Manual. All brand names and trademarks are their respective owner's property.**

You may be also interested in below toner and drum chip (CRUM) for Xerox VersaLink C7020, C7025, C7030, C7000.

Toner Chip (For North America and West Europe Region):

106R03741 106R03744 106R03743 106R03742
106R03757 106R03760 106R03759 106R03758
106R03737 106R03740 106R03739 106R03738

Toner Chip (For South America and East Europe Region):

106R03749 106R03752 106R03751 106R03750
106R03745 106R03748 106R03747 106R03746
106R03765 106R03768 106R03767 106R03766

Toner Chip (For Metered Machine):

106R03733 106R03736 106R03735 106R03734

Drum Chip:

113R00780 113R00782

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