How to Fix 116-324 Error Code for Xerox VersaLink C7020 C7025 C7030 C7000 Printer?

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116-324 Exception Fail RAP

116-324 A fatal software exception error has occurred in the controller PWB CPU.

Initial Actions

NOTE: This fault can be caused by a corrupt print job.

1. Switch off the machine, GP 10.
2. Disconnect the network cable.
3. Switch on the machine GP 10.

• If the fault persists continue with the Procedure below.
• If the fault clears connect the network cable, then continue with Initial Actions from step 4.

4. Use the Embedded Web Sever (EWS) to print a test page. From the EWS Home page under Quick Links select Submit File, select a file (note the on screen specified file formats), then touch Submit.

a. If the job prints, advise the customer to inform their IT department that there could be a corrupt print job causing the fault and to ensure all user of the device are using the correct print driver when submitting print jobs.
b. If the fault persists continue with the Procedure below.


WARNING: Ensure that the electricity to the machine is switched off while performing tasks that do not need electricity. Refer to GP 10. Disconnect the power cord. Electricity can cause death or injury. Moving parts can cause injury.

Perform the steps that follow:

1. Switch off, then switch on the machine, GP 10.
2. Ensure that all connectors on the drive PWB, PL 1.10 Item 4 and the ESS PWB, PL 3.10 Item 6 are securely connected. Ensure all surface mounted modules on both PWBs are securely connected.
3. Reload the software, GP 4.
4. Check the wiring between the ESS PWB, PL 3.10 Item 6 and the hard disk.
5. Initialise the hard disk. Refer to dC355 Hard Disk Diagnostics.
6. Initialize the Sys - System NVM, refer to dC301.
7. Install a new ESS PWB, PL 3.10 Item 6.

**This RAP is from Xerox Service Manual. All brand names and trademarks are their respective owner's property.**

You may be also interested in below toner and drum chip (CRUM) for Xerox VersaLink C7020, C7025, C7030, C7000.

Toner Chip (For North America and West Europe Region):

106R03741 106R03744 106R03743 106R03742
106R03757 106R03760 106R03759 106R03758
106R03737 106R03740 106R03739 106R03738

Toner Chip (For South America and East Europe Region):

106R03749 106R03752 106R03751 106R03750
106R03745 106R03748 106R03747 106R03746
106R03765 106R03768 106R03767 106R03766

Toner Chip (For Metered Machine):

106R03733 106R03736 106R03735 106R03734

Drum Chip:

113R00780 113R00782

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