How to Fix 024-951 Error Code for Xerox VersaLink C7020 C7025 C7030 C7000 Printer?

Posted by Xwk Tech on

024-951 Tray 2 Empty RAP

BSD-ON: BSD 7.8 Tray 2 Paper Stacking (STM)
BSD-ON: BSD 7.9 Tray 2 Paper Stacking (1TM)
BSD-ON: BSD 7.10 Tray 2 Paper Stacking (3TM)

024-951 Tray 2 is empty.

Initial Actions

WARNING: Ensure that the electricity to the machine is switched off while performing tasks that do not need electricity. Refer to GP 10. Disconnect the power cord. Electricity can cause death or injury. Moving parts can cause injury.

Switch off, then switch on the machine, GP 10.


1. Enter dC330, code 072-101, tray 2 no paper sensor. Manually actuate the tray 2 no paper sensor, PL 80.20 Item 6. The display changes. If YES, go to 3. If NO, go to 2.

2. Check the tray 2 no paper sensor. Refer to GP 7 How to Check a Sensor.

3. Perform the 072-210 Tray 2 Lift Fail RAP. Check the tray 2 feed/lift motor. If the fault persists, install new components as necessary:

• Tray 2 no paper sensor PL 80.20 Item 6.
• 1TM PWB, PL 70.17 Item 5.
• 3TM PWB, PL 70.23 Item 5.
• STM PWB, PL 70.28 Item 4.
• TTM PWB, PL 70.90 Item 1.

**This RAP is from Xerox Service Manual. All brand names and trademarks are their respective owner's property.**

You may be also interested in below toner and drum chip (CRUM) for Xerox VersaLink C7020, C7025, C7030, C7000.

Toner Chip (For North America and West Europe Region):

106R03741 106R03744 106R03743 106R03742
106R03757 106R03760 106R03759 106R03758
106R03737 106R03740 106R03739 106R03738

Toner Chip (For South America and East Europe Region):

106R03749 106R03752 106R03751 106R03750
106R03745 106R03748 106R03747 106R03746
106R03765 106R03768 106R03767 106R03766

Toner Chip (For Metered Machine):

106R03733 106R03736 106R03735 106R03734

Drum Chip:

113R00780 113R00782

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