How to Fix 012-211A Error Code for Xerox VersaLink C7020 C7025 C7030 C7000 Printer?

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012-211A Stacker Tray Fail RAP

BSD-ON: BSD 12.8 Integrated Office Finisher Stacker Tray Control

Initial Actions

NOTE: Ensure the correct RAP is performed, refer to the 012-211 Stacker Tray Fail Entry RAP.

WARNING: Ensure that the electricity to the machine is switched off while performing tasks that do not need electricity. Refer to GP 10. Disconnect the power cord. Electricity can cause death or injury. Moving parts can cause injury.

• Check the stack height sensor, PL 12.26 Item 9 is correctly installed, not broken, and has no foreign object.
• Check the stacker stack sensors 1 and 2, PL 12.20 Item 18 are correctly installed and have no foreign objects and that their actuators are not broken.
• Switch off, then switch on the machine, GP 10.

Procedure

1. Check the drive mechanism to the stacker tray for a deformed or broken part and not-seated gears. The mechanism is good. If YES, go to 3. If NO, go to 2.

2. Repair the mechanism or install new components as necessary, PL 12.20.

3. Enter dC330 code 012-267. Use a piece of paper to actuate the stack height sensor. The display changes. If YES, go to 13. If NO, go to 4.

4. Check the connections of P/J8708 and P/J8727. The connectors are good. If YES, go to 6. If NO, go to 5.

5. Secure the connections.

6. Check for an open or short circuit between P/J8708 and P/J8727. The wiring is good. If YES, go to 8. If NO, go to 7.

7. Repair the open or short circuit.

8. Measure the voltage between the finisher PWB P/J8708 pin 3 (+) and ground (-). The voltage is approximately +5VDC. If YES, go to 10. If NO, go to 9.

9. Check the +5VDC circuit.

10. Measure the voltage between the finisher PWB P/J8708 pin 2 (+) and ground (-). Use a piece of paper to actuate the stack height sensor. The voltage changes. If YES, go to 12. If NO, go to 11.

11. Install a new stack height sensor, PL 12.26 Item 9.

12. Check the wires and connectors for an intermittent open or short circuit. If the fault persists, install a new finisher PWB, PL 12.14 Item 1.

13. Enter dC330 code 012-278. Actuate the stacker stack sensor 1 by rotating the actuator. The display changes. If YES, go to 23. If NO, go to 14.

14. Check the connections of P/J8707 and P/J8722. The connectors are good. If YES, go to 16. If NO, go to 15.

15. Secure the connections.

16. Check for an open or short circuit between P/J8707 and P/J8722. The wiring is good. If YES, go to 18. If NO, go to 17.

17. Repair the open or short circuit.

18. Measure the voltage between the finisher PWB P/J8707 pin 6 (+) and ground (-). The voltage is approximately +5VDC. If YES, go to 20. If NO, go to 19.

19. Check the +5VDC circuit.

20. Measure the voltage between the finisher PWB P/J8707 pin 5 (+) and (-). Actuate the stacker stack sensor 1 by rotating the actuator. The voltage changes. If YES, go to 22. If NO, go to 21.

21. Install a new stacker stack sensor 1, PL 12.20 Item 18.

22. Check the wires and connectors for an intermittent open or short circuit. If the fault persists, install a new finisher PWB, PL 12.14 Item 1.

23. Enter dC330 code 012-279. Actuate the stacker stack sensor 2 by rotating the actuator. The display changes. If YES, go to 33. If NO, go to 24.

24. Check the connections of P/J8707 and P/J8721. The connectors are good. If YES, go to 26. If NO, go to 25.

25. Secure the connections.

26. Check for an open or short circuit between P/J8707 and P/J8721. The wiring is good. If YES, go to 28. If NO, go to 27.

27. Repair the open or short circuit.

28. Measure the voltage between the finisher PWB P/J8707 pin 3 (+) and ground (-). The voltage is approximately +5VDC. If YES, go to 30. If NO, go to 29.

29. Check the +5VDC circuit.

30. Measure the voltage between the finisher PWB P/J8707 pin 2 (+) and ground (-). Actuate the stacker stack sensor 2 by rotating the actuator. The voltage changes. If YES, go to 32. If NO, go to 31.

31. Install a new stacker stack sensor 2, PL 12.20 Item 18.

32. Check the wires and connectors for an intermittent open or short circuit. If the fault persists, install a new finisher PWB, PL 12.14 Item 1.

33. Enter dC330 code 012-060 and 012-061 alternately. The stacker motor runs. If YES, go to 43. If NO, go to 34.

34. Check the connections of P/J8711 and P/J8736. The connectors are good. If YES, go to 36. If NO, go to 35.

35. Secure the connections.

36. Check for an open or short circuit between P/J8711 and P/J8736. The wiring is good. If YES, go to 38. If NO, go to 37.

37. Repair the open or short circuit.

38. Enter dC330 code 012-060. Measure the voltage between the finisher PWB P/J8711 pin 1 (+) and ground (-). The voltage changes. If YES, go to 40. If NO, go to 39.

39. Check the +24VDC circuit. If the fault persists, install a new finisher PWB, PL 12.14 Item 1.

40. Enter dC330 code 012-061. Measure the voltage between the finisher PWB P/J8711 pin 2 (+) and ground (-). The voltage changes. If YES, go to 42. If NO, go to 41.

41. Check the +24VDC circuit. Refer to Chapter 7 Wiring Data. If the fault persists, install a new finisher PWB, PL 12.14 Item 1.

42. Check the wires and connectors for an intermittent open and short circuit. If the fault persists, install a new stacker motor, PL 12.20 Item 9.

43. Check the wires and connectors for an intermittent open or short circuit. If the fault persists, install a new finisher PWB, PL 12.14 Item 1.

**This RAP is from Xerox Service Manual. All brand names and trademarks are their respective owner's property.**

You may be also interested in below toner and drum chip (CRUM) for Xerox VersaLink C7020, C7025, C7030, C7000.

Toner Chip (For North America and West Europe Region):

106R03741 106R03744 106R03743 106R03742
106R03757 106R03760 106R03759 106R03758
106R03737 106R03740 106R03739 106R03738

Toner Chip (For South America and East Europe Region):

106R03749 106R03752 106R03751 106R03750
106R03745 106R03748 106R03747 106R03746
106R03765 106R03768 106R03767 106R03766

Toner Chip (For Metered Machine):

106R03733 106R03736 106R03735 106R03734

Drum Chip:

113R00780 113R00782

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