How to Fix 027-564 Error Code for Xerox VersaLink C7020 C7025 C7030 C7000 Printer?

Posted by Xwk Tech on

027-564 SMB Protocol Error 4-024 RAP

027-564 SMB protocol error (4-024), the host is missing.

Procedure

Advise the customer to:

1. Check that the authentication server and the machine can communicate through the network (check the network group, TCP/IP settings, check the communication at Port No. 137 (UDP)/Port No. 138 (UDP)/Port No. 139 (TCP)).
2. If the authentication server and the machine are connected to different subnets, check that the machine has settings that can resolve the address of the authentication server.
3. Check if the NetBIOS over TCP/IP has become enabled at the authentication server settings:

a. Check if the authentication server and the machine can resolve the addresses from the WINS server.
b. Check if the authentication server and the machine can resolve the addresses from the DNS server.

4. Check if the NetBIOS over TCP/IP has become enabled at the authentication server settings.
5. Check at the Internet connection firewall if the communication through Ports 137, 138 and 139 are not blocked.

**This RAP is from Xerox Service Manual. All brand names and trademarks are their respective owner's property.**

You may be also interested in below toner and drum chip (CRUM) for Xerox VersaLink C7020, C7025, C7030, C7000.

Toner Chip (For North America and West Europe Region):

106R03741 106R03744 106R03743 106R03742
106R03757 106R03760 106R03759 106R03758
106R03737 106R03740 106R03739 106R03738

Toner Chip (For South America and East Europe Region):

106R03749 106R03752 106R03751 106R03750
106R03745 106R03748 106R03747 106R03746
106R03765 106R03768 106R03767 106R03766

Toner Chip (For Metered Machine):

106R03733 106R03736 106R03735 106R03734

Drum Chip:

113R00780 113R00782

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