How to Fix 024-969 Error Code for Xerox VersaLink C7020 C7025 C7030 C7000 Printer?

Posted by Xwk Tech on

024-969 Different Width Mix Punch RAP

BSD-ON: BSD 13.6 Office Finisher LX Punch

024-969 Mixed punch paper of different widths was detected while printing in punch mode.

Initial Actions

WARNING: Ensure that the electricity to the machine is switched off while performing tasks that do not need electricity. Refer to GP 10. Disconnect the power cord. Electricity can cause death or injury. Moving parts can cause injury.

• Check if the specified paper is loaded in the tray.
• Switch off, then switch on the machine, GP 10.


1. Cancel punch mode. The fault persists. If YES, go to 3. If NO, go to 2.

2. Correct the settings.

3. Check the connectors on the finisher PWB. The connectors are securely connected. If YES, go to 5. If NO, go to 4.

4. Connect the connectors securely.

5. Check the connection of the harness between the machine and the finisher. The harness is securely connected. If YES, go to 7. If NO, go to 6.

6. Connect the harness securely.

7. Perform the steps that follow:

a. Ensure that all connectors on the drive PWB, PL 1.10 Item 4 and the ESS PWB, PL 3.10 Item 6 are securely connected. Ensure all surface mounted modules on both PWBs are securely connected.
b. Reload the software, GP 4.
c. If the fault persists, install a new finisher PWB, PL 12.14 Item 1 (integrated office finisher) or PL 13.45 Item 2 (office finisher LX).

**This RAP is from Xerox Service Manual. All brand names and trademarks are their respective owner's property.**

You may be also interested in below toner and drum chip (CRUM) for Xerox VersaLink C7020, C7025, C7030, C7000.

Toner Chip (For North America and West Europe Region):

106R03741 106R03744 106R03743 106R03742
106R03757 106R03760 106R03759 106R03758
106R03737 106R03740 106R03739 106R03738

Toner Chip (For South America and East Europe Region):

106R03749 106R03752 106R03751 106R03750
106R03745 106R03748 106R03747 106R03746
106R03765 106R03768 106R03767 106R03766

Toner Chip (For Metered Machine):

106R03733 106R03736 106R03735 106R03734

Drum Chip:

113R00780 113R00782

Share this post

← Older Post Newer Post →

Leave a comment