GP 19 How to Obtain Audit and Device Logs for Xerox VersaLink C7020 C7025 C7030 C7000 Printer?
Posted by Xwk Tech on
Purpose
To obtain then download device data for analysis by 2nd level support.
NOTE: It may not be possible to obtain a device log if the device executed a reboot after an error occurred. To enable the device log collection enter dC131 then set the NVM chain-link code 700-530 value to 0. Repeat the device log procedure then reset the NVM chain-link code 700-530 value back to 1.
Procedure
Audit Log
To obtain the Audit Log:
1. Obtain the machine’s IP address by printing a configuration report. Refer to GP 14 Printing Reports.
2. Access the web UI by entering the IP address into a web browser on a PC on the same network as the machine.
3. Log in to the web UI as an administrator. Refer to GP 23 Customer Administration Tools.
4. Ensure HTTP - SSL/TLS is enabled:
a. Click Connectivity.
b. Click HTTP.
c. Enable HTTP (SSL).
d. Click OK. You will be prompted to restart the machine, click Restart Now.
5. When the machine restarts, log back in as an administrator, then click System.
6. Click Logs.
7. Click Audit Log.
8. Click Enable.
9. Click Export. The auditlog.txt file is downloaded via the web browser.
Device Log
To obtain the Device Log:
1. Obtain the machine’s IP address by printing a configuration report. Refer to GP 14 Printing Reports.
2. Access the web UI by entering the IP address into a web browser on a PC on the same network as the machine.
3. Log in to the web UI as an administrator. Refer to GP 23 Customer Administration Tools.
4. Click System.
5. Click Logs.
6. Click Device Log.
7. Click Accept. The devicelog.dat file is downloaded via the web browser.
**This procedure is from Xerox Service Manual. All brand names and trademarks are their respective owner's property.**
You may be also interested in below toner and drum chip (CRUM) for Xerox VersaLink C7020, C7025, C7030, C7000.
Toner Chip (For North America and West Europe Region):
• 106R03741 106R03744 106R03743 106R03742
• 106R03757 106R03760 106R03759 106R03758
• 106R03737 106R03740 106R03739 106R03738
Toner Chip (For South America and East Europe Region):
• 106R03749 106R03752 106R03751 106R03750
• 106R03745 106R03748 106R03747 106R03746
• 106R03765 106R03768 106R03767 106R03766
Toner Chip (For Metered Machine):
• 106R03733 106R03736 106R03735 106R03734
Drum Chip:
• 113R00780 113R00782
To obtain then download device data for analysis by 2nd level support.
NOTE: It may not be possible to obtain a device log if the device executed a reboot after an error occurred. To enable the device log collection enter dC131 then set the NVM chain-link code 700-530 value to 0. Repeat the device log procedure then reset the NVM chain-link code 700-530 value back to 1.
Procedure
Audit Log
To obtain the Audit Log:
1. Obtain the machine’s IP address by printing a configuration report. Refer to GP 14 Printing Reports.
2. Access the web UI by entering the IP address into a web browser on a PC on the same network as the machine.
3. Log in to the web UI as an administrator. Refer to GP 23 Customer Administration Tools.
4. Ensure HTTP - SSL/TLS is enabled:
a. Click Connectivity.
b. Click HTTP.
c. Enable HTTP (SSL).
d. Click OK. You will be prompted to restart the machine, click Restart Now.
5. When the machine restarts, log back in as an administrator, then click System.
6. Click Logs.
7. Click Audit Log.
8. Click Enable.
9. Click Export. The auditlog.txt file is downloaded via the web browser.
Device Log
To obtain the Device Log:
1. Obtain the machine’s IP address by printing a configuration report. Refer to GP 14 Printing Reports.
2. Access the web UI by entering the IP address into a web browser on a PC on the same network as the machine.
3. Log in to the web UI as an administrator. Refer to GP 23 Customer Administration Tools.
4. Click System.
5. Click Logs.
6. Click Device Log.
7. Click Accept. The devicelog.dat file is downloaded via the web browser.
**This procedure is from Xerox Service Manual. All brand names and trademarks are their respective owner's property.**
You may be also interested in below toner and drum chip (CRUM) for Xerox VersaLink C7020, C7025, C7030, C7000.
Toner Chip (For North America and West Europe Region):
• 106R03741 106R03744 106R03743 106R03742
• 106R03757 106R03760 106R03759 106R03758
• 106R03737 106R03740 106R03739 106R03738
Toner Chip (For South America and East Europe Region):
• 106R03749 106R03752 106R03751 106R03750
• 106R03745 106R03748 106R03747 106R03746
• 106R03765 106R03768 106R03767 106R03766
Toner Chip (For Metered Machine):
• 106R03733 106R03736 106R03735 106R03734
Drum Chip:
• 113R00780 113R00782