Articles

018-757 Host Name Solution Error in SMB RAP018-757 The system has failed to resolve the SMB server name of the SMB that is specified as the transfer destination during the scanner (scan to PC).ProcedureAdvise the customer to:1. For communication that goes beyond the subnet, check the DNS server settings and check whether the server name address can be resolved correctly.2. If there is no problem, login to the SMB server from another PC using the same user name and check whether a file can be written to the same storage destination on that SMB server. If write is possible, try...

018-756 Server Login Response Timeout in SMB RAP018-756 Unable to receive a response from the server within the specified time during the scanner (scan to PC) SMB authentication.ProcedureAdvise the customer to:1. If the transfer destination server belongs to the Active Directory domain, check for delays in the communication between transfer destination server and Domain Controller by the method that follows:a. Check whether it is taking a long time to access the transfer destination server from a PC client.b. If it is taking a long time, consult with the System Administrator.2. If there is no problem, login to the SMB server...

018-755 Server Connection Error in SMB RAP018-755 There is no response from the server and failed to establish TCP/IP session.ProcedureAdvise the customer to:1. Check the transfer destination server, the router that exists between the multifunction machine and the server, and the anti-virus software, firewall software, etc.2. If there is no problem, login to the SMB server from another PC using the same user name and check whether a file can be written to the same storage destination on that SMB server. If write is possible, try to perform the same operation again from the machine.NOTE: If the situation does not...

018-749 LDAP Protocol Error 49 RAP018-749 There is a LDAP (Lightweight Directory Access Protocol) error (Designated authentication certificate is invalid/Login name is invalid).Procedure1. Verify that print jobs are printing or print a configuration report and verify that network setup settings are indicated. The printer is operational or the configuration report indicates valid network settings. If YES, go to 3. If NO, go to 2.2. Check for damage with the network connection. If there is no damage then there is a problem with the network. Tell the customer that the network requires service.3.There is a problem with the LDAP setups on...

018-748, 018-750 to 018-754 LDAP Protocol Errors 48, 50 to 36 RAP018-748 LDAP protocol error 48 at address book operation (authentication denied).018-750 LDAP protocol error 49 at address book operation (the specified authentication certificate is invalid, login name is invalid).018-751 LDAP protocol error 51 at address book operation (busy).018-752 LDAP protocol error 52 at address book operation (cannot be processed).018-753 LDAP protocol error 53 at address book operation (execution denied).018-754 LDAP protocol error 54 at address book operation (loop detected).Procedure1. Verify that print jobs are printing or print a configuration report and verify that network setup settings are indicated. The...