Articles

020H Fax Problems on Digital Networks RAPUse this RAP to isolate fax problems when using digital networks.The fax option was designed as an analogue Group 3 device. This will have the best performance when connected to a dedicated analogue phone Public Switched Telephone Network (PSTN) line or ‘Plain Old Telephone System’ (POTS).• The fax option will function on the technologies that follow:– Asymmetric Digital Subscriber Line (ADSL).– Digital Subscriber Line (DSL).– Voice Over Internet Protocol (VOIP).– Fax Over Internet Protocol (FOIP), (T.38 protocol).– T1 Trunk/E1 Trunk (Europe).NOTE: Due to the compression used on the technologies, the level of performance will...

020G Fax Module Checkout RAPUse this RAP to check for problems with the fax PWBs.Initial ActionsWARNING: Ensure that the electricity to the machine is switched off while performing tasks that do not need electricity. Refer to GP 10. Disconnect the power cord. Electricity can cause death or injury. Moving parts can cause injury.• Switch off, then switch on the machine, GP 10.• For image quality defects, perform the IQ27 Unfused Copy/Toner Offset RAP.• Initialize the System NVM, refer to dC301.ProcedureSwitch off the machine GP 10. Disconnect the components that follow:• If installed, the line 2 and 3 fax PWBs, PL...

020F Fax App Not Available RAPUse this RAP to isolate the problem when the Fax App is not available, or is greyed out.ProcedureWARNING: Ensure that the electricity to the machine is switched off while performing tasks that do not need electricity. Refer to GP 10. Disconnect the power cord. Electricity can cause death or injury. Moving parts can cause injury.1. From the Embedded Web Server Home screen, select Log In, then Admin. Enter the password‘1111’ (default setting). Select Log In. Select System, then Fax. Check that the fax is enabled.Exit Customer Administration Tools, GP 23. Press the Home button on...

020D Unable To Receive A Fax RAPUse this RAP to isolate components which contribute to a fax receive failure.ProcedureNOTE: Refer to the 020A Fax Entry RAP. Complete all of the Initial Actions.WARNING: Ensure that the electricity to the machine is switched off while performing tasks that do not need electricity. Refer to GP 10. Disconnect the power cord. Electricity can cause death or injury. Moving parts can cause injury.1. Verify with the customer that Public Switched Telephone Network/Private Automatic Branch Exchange (PSTN/PABX) line is operational. Use a known good telephone handset or use a line test tool to check the...